Client intake

Let clients request a case

In Cases → Case requests, choose Copy agency entry link and share it with new or returning contacts. Review their applications in Client access. Approved contacts sign in with an email code to submit instructions and documents; your case manager reviews each request before opening a case.

Run the case

  1. Assign and prepare

    Record client instructions, assign investigators and schedule days. Case facts, online findings and shared Files inform the surveillance plan.

  2. Record the day

    Capture observations in the field, attach evidence and complete Day facts. That record supplies the updates and reports.

  3. Review and release

    The investigator submits. The manager releases. Internal handoff notes stay with the team, separate from client-facing output.

See the workflow

What reaches the client

Updates during the assignment, a full-day report and a final report bring the observations and supporting evidence together. Your team reviews the wording and recommendations before release.

Example output

Evaluate with your team

Bring a sample assignment and your reporting requirements. Discuss agency setup, trial access and how InvestigOR fits the way your team works.